Refund & Cancellation Policy
We want you to be satisfied with your care. This policy explains cancellations and refunds across Jiv1.AI services.
Teleconsultations
- Cancel before the consultation starts for a full refund.
- If a doctor does not join or the consult cannot be completed due to a fault on our side, you get a full refund or a free re-booking.
- Once a consultation is completed, fees are non-refundable.
At-home doctor visits
- Cancel before the doctor is dispatched for a full refund. After dispatch, a visit/travel fee may be retained.
Medicines & pharmacy orders
- You may cancel before the order is dispatched for a full refund.
- For safety and regulatory reasons, delivered medicines are generally non-returnable, except when the item is damaged, expired, or incorrect — report within 48 hours of delivery for a replacement or refund.
Insurance & EMI
Insurance-covered amounts are settled per the insurer's decision; any excess collected is refunded. EMI/financing cancellations follow the lending partner's terms.
How to request & timelines
Request a refund from in-app Support or email support@jiv1.ai with your order ID. Approved refunds are returned to the original payment method within 5–7 business days (bank timelines may vary).